Privacy Policy

We only collect what we need to get your order to you safely and discreetly:

• Details you provide — your name, delivery address, email and phone number, along with the items in your order.

• Account information — your login details (stored securely and never in plain text), order history and any store credit or rewards balance.

• Payment information — handled directly by our secure payment providers. We never see or store your full card details on our own systems.

• Basic technical information — things like your browser and how you use the site, used only to keep it working smoothly and to protect against fraud.

Your information is used to run the service you came here for — nothing more:

• To process, pack and deliver your orders.

• To keep you updated — order confirmations and dispatch and tracking notifications.

• To manage your account, store credit and rewards.

• To provide helpful customer support when you reach out.

• To keep the site secure and prevent fraud.

We will never sell, rent or trade your personal information. Ever.

Privacy and security are at the core of everything we do:

• All data is transmitted over encrypted, TLS-secured connections.

• Information is stored on secure servers with strictly limited access.

• Card payments are processed only through trusted, PCI-compliant payment providers — your card details never touch our systems.

• Every order is sent in smell-proof, unbranded, low-profile packaging, with no trace of what's inside — your privacy extends all the way to your doorstep.

• We practise data minimisation: we hold only what's necessary, for only as long as it's needed.

We share your information only where it's needed to complete your order, and never for marketing by third parties:

• Delivery — only the details required to get your parcel to you, such as your name and address.

• Payment providers — to process your payment securely.

Beyond this, your information stays with us and is never passed on.

We use only the essential cookies needed to make the site work — for example, keeping items in your cart and keeping you signed in. We don't use your data to track you across the web.

We keep your information only for as long as needed to provide the service. When it's no longer required, it is securely deleted — and you can ask us to delete it at any time.

Your information belongs to you, and you stay in control of it. At any time you can:

• Access the personal information we hold about you.

• Correct anything that's inaccurate or out of date.

• Delete your account — which removes your personal data from our systems entirely.

• Object to or restrict how we use your information, or request a copy of it.

We will always act on these requests promptly and free of charge.

If you'd like to exercise any of your rights, delete your data, or simply ask a question about your privacy, get in touch any time — we're happy to help.